Scott Lutherie Guitare – FAQ
Here are answers to the most common questions about our books, video courses, and orders.
If you need further assistance, feel free to reach out at [email protected].
I Haven’t Received My Book – Where Is It?
📌 If you purchased on our website
Your download link was sent to your email immediately after purchase.
If you don’t see it, check your spam/junk folder, as emails sometimes get filtered.
If you still can’t find it, email us at [email protected], and we’ll resend your link.
📌 If you purchased the paperback book (Amazon orders only)
Printed copies are only available on Amazon—we don’t ship physical books directly. If you ordered a paperback book, check your Amazon order confirmation for tracking.
For any shipping issues, please contact Amazon Customer Support.
📚 Where to Buy the Paperback Version?
📌 What format is the book I purchased?
Purchases made on our website are for the digital eBook (instant download).If you’re looking for a printed copy, it is available separately on Amazon.
I Need to Update My Delivery Address – What Should I Do?
👉 If you bought the eBook, there is no shipping—your download link was emailed to you.
👉 If you bought the paperback book, Amazon handles the shipping. You’ll need to update your address in your Amazon account.
I Purchased the eBook – Where Is My Acoustic Walkthrough Video?
We are currently running a special offer: If you purchased the eBook, you get access to the Acoustic Walkthrough Setup Video for free.
To access the video, simply log in to the membership area here: 👉 Membership Area
What Kind of Tools Do I Need to Work on My Guitar?
📌 Get the Official Tool List
When you purchase the eBook or video course, you'll receive the Official Tool List, which includes:
✅ A breakdown of all essential and advanced tools
✅ Direct links to trusted suppliers
✅ Budget-friendly alternatives
📌 Essential Tools to Get Started
For basic setups, you don’t need to spend hundreds of dollars on tools.
The essentials include:
✔ A couple of screwdrivers
✔ A small precision ruler
✔ A radius gauge
✔ A few hex keys
✔ A feeler gauge
If you're looking for high-quality tools, here are some recommended suppliers:
Your tool selection can grow as you gain experience, but the Official Tool List will help you get started with everything you need. 🎸
What Other Video Courses Do You Offer?
📌 Walkthrough Setup Series
We are creating detailed, real-time setup videos for a variety of instruments, covering everything from truss rod adjustments to bridge action, intonation, and nut work. These walkthroughs will guide you step by step through setting up different guitar types, including:
🎸 Electric Guitars
✔ Stratocaster
✔ Telecaster
✔ Gibson-style (Les Paul, SG, etc.)
✔ Fender Jaguar & Short-Scale Models
✔ Floyd Rose Tremolo Systems
🎵 Acoustic & Hollow-Body Instruments
✔ Acoustic Guitar
✔ Classical Guitar
✔ Archtop Jazz Guitar
🪕 Other Stringed Instruments
✔ Ukulele
✔ Mandolin
📌 Coming Soon
✔ A full refretting and levelling course
✔ A custom bone nut & saddle making guide
We are constantly developing new and improved training—stay tuned! 🚀🎸
What Kind of Payments Do You Accept?
We currently accept:
✔ Credit & debit cards
✔ Google Pay & Apple Pay
✔ SEPA, Bancontact, iDEAL, and other localized options
At this time, we do not offer PayPal as a payment option.
Do You Offer Customer Support on Social Media?
No, all customer support is handled via email.
If you have a question, please email us at [email protected]—we’ll respond within 24-48 hours (Monday to Friday).
Do You Offer One-on-One Support or Coaching via Email?
At this time, we do not offer personalized coaching or one-on-one support via email.
Our team is focused on creating high-quality courses and resources that provide everything you need to set up your guitar successfully.
However, we understand that learning guitar setup can bring up specific questions, which is why we are actively working on building a community platform where students will be able to:
✅ Ask technical questions
✅ Share their progress and get feedback
✅ Discuss setups with other guitar enthusiasts and professionals
This interactive space will allow for more in-depth discussions and support than email alone can provide. Stay tuned for updates! 🚀🎸
I Have Another Question – How Do I Contact You?
For any other inquiries, email us at [email protected]. We’re happy to help!